Support
Questions about a character, billing, privacy or safety? Send a request.
Refund requests must be sent by email and include the complete order number. Requests without an order number are not processed. Refund Policy →
support@anyoneline.com
Statutory rights and payment or delivery problems
The unused-purchase and order-number requirements describe our ordinary voluntary refund process; they do not exclude mandatory consumer rights. Duplicate charges, non-delivery, defective service and other legally required refunds are assessed separately under applicable law and Creem’s buyer terms. Using the service alone does not waive a statutory withdrawal right. Contact Support with available payment evidence if the order number is unavailable; staff may need further information to identify the transaction. Custom-character refund eligibility also depends on work and delivery already performed and applicable rights. This does not create an in-app refund application.
Safety reports and appeals
For unsafe content or an apparent mistaken block, signed-in users can select the safety topic below. Include your sign-in email, character name, relevant message and time. Redact sensitive information in any screenshots you send separately by support email. Safety reports and privacy requests do not require an order number. Never send passwords, API keys or full card details. Refund requests remain email-only with the complete order number, subject to the published statutory exceptions.
We respond within three business days. This is the initial response time, not a promise that an investigation or refund will be completed in that time.