Refund Policy
These rules cover subscriptions, photo packs, voice-point packs and human-assisted custom-character work purchased through AnyoneLine.
Last updated:
Refund requests must be sent by email and include the complete order number. Requests without an order number are not processed.
1. Request by email
Write the complete Creem order number in the email body. An account name, payment amount or screenshot alone does not replace the order number. If it is missing, supply it before we can review or process a refund. We recommend also including your sign-in email, purchased product, payment date and a brief reason.
2. Find your order number
Copy the number exactly as shown on your Creem payment receipt or order details. Support can use your account information to locate the purchase, but the refund email must still contain the order number.
3. Unused purchases
Support checks the entitlements belonging to the specified paid order. An order is eligible under this policy only if none of its entitlements have been successfully used. Using even part of a pack makes that order ineligible for an unused-purchase refund. For subscriptions, support checks use in the billing period belonging to that payment.
4. How use is checked
We check the order’s usage records, not the advertised package size or your total account balance. Spending subscription allowances does not count as spending a separate purchased pack. Failed generations whose credits have been returned do not count as successful use; replaying already saved audio does not use new credits. If a generation is still processing, support waits for the result before deciding.
Statutory rights and payment or delivery problems
The unused-purchase and order-number requirements describe our ordinary voluntary refund process; they do not exclude mandatory consumer rights. Duplicate charges, non-delivery, defective service and other legally required refunds are assessed separately under applicable law and Creem’s buyer terms. Using the service alone does not waive a statutory withdrawal right. Contact Support with available payment evidence if the order number is unavailable; staff may need further information to identify the transaction. Custom-character refund eligibility also depends on work and delivery already performed and applicable rights. This does not create an in-app refund application.
Custom-character work
The operator manually reviews requests and imports. If a request is refused before work begins, work has already begun, or delivery has not occurred, support reviews the actual work and delivery records under this policy and applicable consumer rights. A refusal or content restriction does not automatically forfeit payment or waive those rights. Ordinary refund requests still require email with the complete order number; there is no in-app refund application.
5. After approval
Support processes an approved refund in the Creem dashboard. When the refund is confirmed and its notification reaches AnyoneLine, the corresponding order’s entitlements are withdrawn. Other independently paid orders are not affected. Creem’s payment record shows the refund status; it may take longer for the payment provider to reflect it.
6. Subscription cancellation
Canceling automatic renewal stops future renewal charges and keeps the current paid period until expiry. Cancellation is not a refund request. To request a refund for an unused paid period, email support with its order number.
Contact support
Send your refund email to the support address below and include the complete order number in the body.
support@anyoneline.comOfficial website: https://www.anyoneline.com